Frequently Asked Questions.

Your questions, answered.

Most Asked Questions

What is the pre-bid period?

The pre-bid period is the two weeks prior to the start of bidding when buyers can engage in seller Q & A, review property details/due diligence documents and attend an exclusive preview.

Note: buyers will still be able to review property details and engage in seller Q + A during bidding.

How do I accept the buyer’s offer?

To accept the buyer’s offer, simply digitally sign the Purchase and Sale Agreement (PSA).

A few important things to know about the PSA:

  • The PSA is automatically sent to you immediately following the buyer’s signature.
  • The terms in the PSA will always be your terms, the same terms that you set when signing up.
  • The purchase price in the PSA is the final bid price at the end of the bidding period.
  • The buyer does not have the ability to change any of the terms, including the price, in the PSA. After receiving the PSA, the buyer is only able to add their contact information, title company and digitally sign.
  • All PSAs are signed through DocuSign’s secure platform.
What else do I need to know about bidding?

Important things to know about bidding:

  • Bids are not legal offers. The winning bid becomes a legal offer when it is added to the Purchase and Sale Agreement (PSA) as the purchase price and then signed by the winning bidder.
  • By bidding, buyers have agreed to your (seller’s) terms.
  • The minimum bid increase is $100.
  • Your reserve price is not displayed but every listing indicates whether or not the reserve has been met.
  • If a new bid is made within the last 5 minutes of the bidding period, 5 additional minutes are added to the bid clock. This gives all buyers the opportunity to bid or re-bid up to their highest bid and provides the you with the highest possible sales price.

For more information about what happens after the bidding period, check out our post-bid FAQs.


Answers to your getting started, pre-bid, bidding, post-bid, closing and payment questions.

(+27 more questions)

Listing page

Answers all of your getting started, data, inspection, title, and seller's disclosure questions.

(+12 more questions)


Answers to everything else you need to know about our process, partners, notifications and more.

(+15 more questions)